The Source® helps customers reduce costs

Satcom1, a Vizada solution provider partner headquartered in Denmark, serves aeronautical customers around the world from their technical base in Le Bourget airport, France. Users of Satcom1’s communications services include heads of state, royalty, VIP and corporate clients.

Since 2003, Vizada has provided Satcom1 the full range of basic connectivity aero services, including Inmarsat Swift64, SwiftBroadband and Classic Aero, as well as Iridium. In addition to terminals and airtime, Satcom1 benefits from key applications within the Vizada SolutionsTM portfolio.

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Karina Larsen, CEO, Satcom1 believes Vizada’s offering comprises two key assets:

• The Source®, a free web-based information management system enabling service provider partners to track and manage end-user accounts over satellite terminals. The
• networking & technical expertise of Vizada teleport teams.

The Source®
 “Satcom1 uses The Source® daily to troubleshoot aircraft. If there is a connection problem, we can see in The Source® if the issue is linked to the satellite, the ground network or the hardware itself. We also use the tool as an ‘information feed’ to provide our customers live logs of their aircraft calls and help monitor costs or cause codes in the network,” said Karina Larsen.

“If the problem detected comes from the hardware, we can coordinate with the customer's installation center and ensure that a back-up antenna is ready when the aircraft comes in for maintenance. This can be taken care of in the time span of a day, which reduces lead time and ensures that the aircraft is not delayed unnecessarily. In this way, The Source® helps customers reduce costs.”

The Source® is a member of the Vizada Solutions portfolio. For more information on how Vizada can tailor the basic Inmarsat, Iridium and Thuraya connectivity services, please click here.

The Vizada teleport in Eik Norway

Networking & technical expertise

“In my opinion, the staff in charge of Vizada’s teleport network are the most technically-skilled experts in the world today. Vizada is really the best partner when it comes to resolving networking or hardware issues on aircraft,” added Karina Larsen.

“We have worked closely with the engineers in Eik since 2003 to troubleshoot issues together and we have a very good working relationship. We combine Vizada’s 24-hour service with ours to provide fast and innovative solutions to our business jet, head-of-state and helicopter customers.”

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